Why Are We Unique
We are one of the leading evaluators for the hospitality domain in the international panorama. Our mystery audit professionals with expertise in various areas of operations in the hospitality and service industry:
 |
Identify sensitive areas from the guests’ perspective and audit your activities at a micro-level. This directly impacts guest satisfaction levels. |
|
Conduct necessary integrity tests at various levels of diligence |
|
Perform operations audits that focus on: |
|
|
• Total Quality Excellence Initiatives • Quality Service Excellence |
These audits capitalize on strengths of the organization and arrest complacencies and service gaps.
Our Accomplishments
“Satisfaction of Our Clients,” is an outcome of the action-oriented results of our Service Excellence Evaluations for various domains.
In the year 2010 RGM performed:
|
Operations Audits for 134 select hotels and resorts |
|
Sales and Marketing Audit Platform services to the benefit of 42 organizations |
|
Training Initiatives are delivered to an average of 39 organizations |
|
Operations Audits are performed for about 34 organizations each in the Retail and Travel domain |